Privacy Policy

Privacy Commitment

At ElyTrip, we understand that trust is the foundation of every great travel experience. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our Kashmir travel services.

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Information We Collect

We collect information to provide you with the best Kashmir travel experience possible. This includes information you provide directly and information we collect automatically.

Personal Information You Provide:

Name, email address, and phone number
Travel preferences and special requirements
Payment and billing information
Travel documents and identification details
Emergency contact information
Feedback, reviews, and communications with us

Information We Collect Automatically:

Website usage data and browsing patterns
Device information and IP addresses
Location data (with your permission)
Cookies and similar tracking technologies

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How We Use Your Information

We use your information to deliver exceptional Kashmir travel services and continuously improve your experience with us.

Service Delivery:

Process bookings and manage reservations
Coordinate travel arrangements and accommodations
Provide customer support and assistance
Send booking confirmations and travel updates

Service Improvement:

Personalize travel recommendations
Analyze usage patterns to enhance our services
Conduct customer satisfaction surveys
Develop new travel products and services

Communication:

Send important travel information and updates
Share promotional offers and Kashmir travel deals
Provide safety and weather alerts
Respond to inquiries and support requests

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Data Protection & Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Our Security Measures

🔐 Encryption
SSL/TLS encryption for data transmission

🏦 Secure Storage
Protected servers and databases

👤 Access Control
Limited employee access on need-to-know basis

🔍 Regular Audits
Ongoing security assessments and updates

We regularly review and update our security practices to ensure your data remains protected against emerging threats.

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Information Sharing

We only share your information when necessary to provide our services or when required by law. We never sell your personal data to third parties.

We May Share Information With:

Hotel partners and accommodation providers in Kashmir
Transportation providers and tour operators
Payment processors for secure transaction handling
Government authorities when legally required
Emergency services if necessary for your safety

All our partners are required to maintain the same level of data protection and use your information solely for providing travel services.

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Your Rights & Choices

You have several rights regarding your personal information, and we're committed to helping you exercise these rights.

Access Your Data

Request a copy of the personal information we hold about you.

Update Information

Correct or update any inaccurate personal information.

Delete Data

Request deletion of your personal information (subject to legal requirements).

Marketing Preferences

Opt out of marketing communications at any time.

Data Portability

Receive your data in a structured, machine-readable format.

Restrict Processing

Limit how we use your personal information in certain circumstances.

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Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience and provide personalized services.

Types of Cookies We Use:

Essential Cookies: Required for website functionality
Performance Cookies: Help us understand how you use our site
Functionality Cookies: Remember your preferences and settings
Marketing Cookies: Used to deliver relevant advertisements

You can control cookie preferences through your browser settings. However, disabling certain cookies may limit website functionality.

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Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Retention Periods:

Booking Information: 7 years for tax and legal compliance
Marketing Data: Until you opt out or 3 years of inactivity
Website Analytics: 2 years from collection
Customer Support Records: 3 years for service improvement

After retention periods expire, we securely delete or anonymize your personal information.

Questions? Our support team is ready for you, 24/7

Chat With Support

Plan Smarter, Travel Better:

Live Chat Support

Connect with our support team

Need Assistance?

Call us at:
+91 9541455267

Travel Tips & Guides

Guide and educate customers

Best Service

Exceptional customer experience.