Refund Policy

At ElyTrip, we aim to provide transparent and fair refund practices. This Refund Policy explains the conditions under which refunds may be issued for bookings made through our website or offline channels.

By booking with us, you agree to the terms outlined below.

ElyTrip

1. Eligibility for Refunds

Refund eligibility depends on:

• The type of travel package or service booked

• The cancellation policy of hotels, transport providers, and other third-party vendors

• The time at which the cancellation request is made

Not all bookings are refundable.

2. Cancellation by the Customer

• Cancellation requests must be made in writing via email or our official contact channels.

• The following general guidelines may apply:

  • More than 15 days before travel: Partial or full refund (after deducting service charges)

  • 7–14 days before travel: Partial refund

  • Less than 7 days before travel: No refund

Exact refund amounts depend on the specific package and service provider terms.

3. Cancellation by ElyTrip

If a tour or service is canceled by ElyTrip due to unavoidable circumstances such as weather conditions, safety concerns, or operational issues:

• Customers may receive a full refund or

• Be offered an alternative date or package of equal value

The final decision will be communicated clearly to the customer.

4. Non-Refundable Situations

Refunds will not be provided in the following cases:

• No-shows or failure to arrive on time

• Early departure or unused services

• Denial of entry due to missing documents or permits

• Delays or cancellations caused by natural disasters, strikes, or government restrictions

5. Refund Processing Time

• Approved refunds will be processed within 7–14 business days.

• Refunds will be credited to the original payment method used during booking.

• Bank processing times may vary and are outside our control.

6. Service Charges

• Certain service charges, booking fees, or processing fees may be non-refundable.

• Any applicable deductions will be clearly communicated at the time of booking or cancellation.

7. Special Offers and Discounted Packages

• Promotional or discounted packages may be non-refundable unless stated otherwise.

• Please review the specific terms of such offers before booking.

8. Amendments to Bookings

• Changes to travel dates or services are subject to availability and may incur additional charges.

• Any difference in cost must be paid by the customer.