Refund Policy

Transparent and customer-friendly refund guidelines for your Kashmir journey

Cancellation & Refund Timeline

30+ days before travel 85% Refund

15-29 days before travel 70% Refund

7-14 days before travel 50% Refund

3-6 days before travel 25% Refund

Less than 3 days No Refund

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Weather Conditions

Kashmir's unique climate requires special considerations:

100% refund for weather-cancelled tours
Free rescheduling options available
Alternative indoor activities when possible
12-month validity on credit vouchers

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Non-Refundable Items

The following charges cannot be refunded:

Processing fees and government taxes
Third-party booking charges
Customized package arrangements
Peak season festival bookings

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Group Bookings

Special terms for group reservations (8+ people):

Customized cancellation policies
Flexible payment schedules
Group coordinator benefits
Special negotiated rates

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Refund Processing

Quick and transparent refund process:

7-10 business days processing time
Original payment method refunds
Written request requirement
Email confirmation provided

✅ Emergency Situations

For genuine emergencies, medical situations, or government-imposed travel restrictions, we offer 100% refunds with proper documentation. Your safety and satisfaction are our top priorities.

⚠️ Important Requirements

All refund requests must include: Booking confirmation number, valid photo ID, and detailed reason for cancellation. Incomplete requests may delay processing time.