Terms & Conditions

ElyTrip operates as a travel service provider specializing in Kashmir tourism. Our services include but are not limited to travel planning, accommodation bookings, transportation arrangements, and guided tours.

Our Commitment:

• Provide accurate information about all travel services and destinations
• Ensure all bookings are confirmed and documented properly
• Deliver services as described in your booking confirmation
• Maintain 24/7 customer support during your Kashmir trip
• Handle all complaints and issues with professionalism and urgency

All bookings with ElyTrip require advance payment and are subject to our payment and confirmation policies.

Booking Process:

• All bookings must be confirmed with a minimum 30% advance payment
• Full payment is required 15 days before the travel date
• Group bookings (8+ people) require 45 days advance notice
• Peak season bookings require 60 days advance notice
• Special occasion packages require full advance payment

Payment Methods:

• Bank transfer to our verified account
• UPI payments to registered number
• Credit/Debit card payments through secure gateway
• Cash payments at our Baramulla office (advance bookings only)

We understand that travel plans can change. Our cancellation policy is designed to be fair while protecting against losses incurred due to advance bookings.

To ensure a safe and enjoyable experience for everyone, customers have certain responsibilities when traveling with ElyTrip.

Travel Documentation:

• Carry valid government-issued photo identification at all times
• Ensure all travel documents are current and valid
• Inform us of any special medical conditions or dietary requirements
• Provide emergency contact information for family members

Conduct & Behavior:

• Respect local customs, traditions, and cultural sensitivities
• Follow all safety guidelines provided by our team
• Maintain appropriate behavior that doesn't disturb other travelers
• Comply with local laws and regulations
• Take responsibility for personal belongings and valuables

Health & Safety:

• Disclose any medical conditions that may affect travel
• Carry necessary medications and medical supplies
• Follow altitude acclimatization guidelines in high-altitude areas
• Inform guides immediately of any health concerns during the trip

While we take every precaution to ensure your safety, travel inherently involves certain risks that customers must acknowledge and accept.

ElyTrip Liability Coverage:

• Services delivered as per confirmed booking arrangements
• Professional negligence in service delivery
• Issues arising from our direct service providers
• Loss or damage to luggage in our direct custody

Customer Risk Acceptance:

• Personal injury due to adventure activities or personal negligence
• Loss of personal belongings not in our direct custody
• Delays or cancellations due to weather, natural disasters, or strikes
• Changes in government regulations affecting travel plans
• Medical emergencies and associated costs

We understand that sometimes travel plans need to be modified. We offer flexibility where possible, subject to availability and additional costs.

Customer-Initiated Changes:

• Date changes: Subject to availability and price difference
• Accommodation upgrades: Additional charges apply
• Itinerary modifications: Processing fee of ₹2,000 plus cost difference
• Group size changes: May affect per-person pricing

ElyTrip-Initiated Changes:

• Alternative arrangements of equivalent or higher value at no extra cost
• Full refund if suitable alternatives cannot be arranged
• Compensation for significant downgrade in services
• 24-hour advance notice whenever possible

Your privacy and data security are paramount to us. This section outlines how we handle your personal information in conjunction with our detailed Privacy Policy.

Data Collection & Use:

• Personal information collected only for service delivery purposes
• Travel preferences stored to enhance future bookings
• Contact information used for booking confirmations and updates
• Emergency contact details maintained for safety purposes

Information Sharing:

• Hotel partners for reservation and special requirement processing
• Transportation providers for pickup and logistics
• Government authorities when legally required
• Emergency services if necessary for customer safety

For complete details about our data practices, please refer to our comprehensive Privacy Policy.